FAQ Frequently Asked Questions Do you have a cancellation policy? Although we are confident that you will be satisfied with our services, we do have a 30 day cancellation policy. Do you use green cleaning products? We are very conscious of the environment and do our best to use eco-friendly cleaning products. Are the cleaning hours flexible? Yes. We will work with you to pick the best hours for your business. Do you provide other services besides cleaning? We do provide other services that include light bulb changing, power washing and much more. Please contact us and we will provide a complete list. How do we know that it is your staff? Our staff will be in uniform for all visits Do the same workers come every visit? Yes, we will assign the same crew to your space. The only exceptions would be vacation and medical leave instances. Do we have to be present during cleaning? No. We typically provide our services when it is best not to disturb anyone in the office. Do I have to sign a long-term contract? No. We provide an easy month-to-month billing system that can be cancelled with a 30-day notice Do you do background checks on employees? Trinity Building Services is dedicated to provide a safe and hassle free experience to our clients. We do background checks on all employees and require that they follow our strict code of conduct. Are you bonded and insured? Yes. We are fully bonded and insured to give you piece of mind while we perform our services. Are your services guaranteed? Yes. If you or your staff has an issue with our services, please contact our customer service representation at 650-873-2121. How can I get started? You can fill out our request quote form or call 650-873-2121 to get started with Trinity Building Services right away.